Ordering & Returns Frequently Asked Questions
This page displays a list of Ordering & Returns Frequently Asked Questions.
How can I order online?
Simply locate an "Order Now", "Buy Now", or "Get It Now" link/button on a product website and follow it. You can also always click on the "Order" tab at the top of the web page.
What will happen after I place my order online?
You will receive a confirmation for your transaction immediately after you place your order online. This confirmation message will contain all of your order data and the link to your receipt.
If you chose to pay by credit / debit card, PayPal, or transferred the funds online during the order process, your order will be processed immediately. If your product is to be delivered to you electronically, it will be done immediately via download link. If you ordered a product on an Optical Disk to be shipped by mail or parcel service, it should be delivered to you approximately within 10 business days; but in addition you will also receive a download link, so you can start using the product almost immediately.
If you chose a different payment option, you will receive detailed information with your order confirmation that explains how to finalize the payment. In such cases, orders are processed once the payment has been received.
If you did not receive an order confirmation after you have submitted your order, please contact customer service.
Can I use my free e-mail address?
A free e-mail address is an e-mail address that is free of charge and is generally anonymous.
E-mail is our primary method of corresponding with you; most products are delivered via e-mail; and you receive your order confirmation and receipt via e-mail. So it is very important that the e-mail address you provide is working at all times and will not block any of our messages.
Thus, if your free e-mail address is reliable, you may certainly use it. On some occasions, though, orders placed online with a credit or debit card may not be accepted due to the usage of such a free e-mail address, in which case you will receive a message during the order process advising you to use a different e-mail address.
Is there a Money-Back Guarantee? How can I return the product?
We do give the industry-standard 30-Day Money-Back Guarantee under the terms set forth in our Ordering and Returns Policy. Our Money-Back Guarantee entitles you to a full refund in case of any technical problem with the product you reported within 30 days of your purchase that we fail to fix. Basically it states that if there is a problem that we cannot fix quickly, we will refund your order. The precise terms of our Money-Back Guarantee and other related information are laid out in detail in our Ordering and Returns Policy, the acceptance of which is confirmed by your purchase.
I have ordered your product, but I did not receive an email confirmation message. What should I do?
It may take some time for an order confirmation e-mail to be delivered, though usually it takes a few minutes. If more than two hours have passed since you placed your order and you still did not get an order confirmation e-mail, then contact us with the information regarding your order (order no., date of order, product(s) ordered) and we will assist you.